Revenue Cycle Technology Week
August 5-9, 2024
Join us to celebrate Revenue Cycle Technology Week and recognize the important role that these healthcare leaders play in the success of their organizations and community. Free resources including webinars, an eBook, and a podcast, will be offered for free throughout the week.
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Efficient Empathy: How AI Will Shape the Future of RCM Call Centers
Sponsored by: Cedar
Date: Monday, August 05, 2024
Time: 1:00 PM Eastern Daylight Time
Duration: 1 hour
Everyone is talking about artificial intelligence. But when it comes to the revenue cycle, it’s hard to know where to invest. What will be most beneficial to your organization? What’s ethical? How should you think about guardrails alongside ROI?
Dealing with medical bills is one of the most stressful parts of healthcare, and can take patients’ attention away from their care. And with providers facing staffing shortages and increasing costs, there’s limited bandwidth to give patients the help they need—especially when so many calls to provider billing departments simply seek clarification on billing processes and terminology.
Call centers offer an untapped opportunity for revenue cycle leaders to thoughtfully leverage AI. Join us for a webinar where attendees will understand how combining human expertise with GenerativeAI and Large Language Models can create space for their staff to concentrate on the most complex cases while ensuring everyone feels taken care of in an efficient and human-centered way.
Speakers:
Sumayah Rahman
Director of Data Science - Machine Learning and Infrastructure
Cedar
Amy Stillman
VP, Product Design
Cedar
Dugan Winkie
VP, Head of Commercial Strategy
Cedar
Bots or Bust? Leveraging Automation During the Labor Crisis
Sponsored by: FinThrive
Date: Wednesday, August 07, 2024
Time: 3:00 PM Eastern Daylight Time
Duration: 1 hour
The labor crisis in healthcare has come to a head, and per a recent survey from McKinsey, 40% of the US healthcare workforce has indicated they may LEAVE the industry by 2025. Financial outcomes of short staffing are detrimental to cash flow and overall financial success. Innovative hospitals have reevaluated their revenue management strategy and partnered with technology companies to adapt during these challenging times.
Consolidating vendor costs, automating workflows and leveraging the latest technology are a few strategies that will be shared in this session. Successful organizations have transformed their operations to meet the challenges of the new healthcare economy. Hear from industry leaders as they talk through REAL applications of technology and automation where they delivered automation and stopped the pain.
Speakers:
Jamie Davis
Vice President of Revenue Cycle
SSM Health
Jonathan Wiik
Vice President, Health Insights
FinThrive
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