The healthcare industry knows it must focus on improving patient experiences, as a means of not only realizing better patient outcomes but also better business results.

There's much more to improving patient experiences than good patient satisfaction survey results. Creating a culture that values the patient experience and uses data to drive decisions is critical. But to drive a strong patient experience culture, you must be willing to make bold moves. Think outside the box. And have the courage to lead your organization through change.

Hear from four patient experience leaders who are championing the charge to elevate the patient experience at their organizations and empower care teams to deliver the best possible experience to patients every day.