The Post-Call Center Era: How to Reduce Call Volumes And Increase Patient Satisfaction With Automation
Today, the call center is the "non-digital" front door for most health systems. But with persistent staffing shortages and antiquated technology, call centers are frequently unable to keep up with the volume.
The answer isn't making agents more efficient. The answer is reducing the number of calls to the call center.
In this whitepaper, you will learn:
- Why the call center must be reimagined to meet today's needs
- New approaches to optimizing patient access, while eliminating downstream work for staff
- Best practices for transforming the call center into a competitive differentiator
- How to provide a world-class patient experience
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