Patient Payments: Best Practices for a Changing Landscape

There has never been a more important time to prioritize patient payments, as an estimated 5.5 million Americans have lost their employer-sponsored health insurance during the COVID-19 pandemic,1 and nearly 30% of adults say they’re still struggling to cover their usual expenses.2 Coupled with the steady rise of high-deductible health plans and an increasingly challenging reimbursement environment, patients’ out-of-pocket financial responsibility is determining a larger percentage of provider revenue than ever before.


In this whitepaper, learn about some best practices and key strategies that aim to help healthcare organizations improve payment processes and enhance a patient’s financial experience, giving them the flexible, consumer-friendly payment options that they want.


1 "The Uninsurance Rate Held Steady during the Pandemic as Public Coverage Increased,”

Urban Institute, Aug. 18, 2021.

2 “Tracking the COVID-19 Economy’s Effects on Food, Housing, and Employment Hardships,”

Center on Budget and Policy Priorities, Nov. 10, 2021.

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