Patient Engagement: The Key to Reducing No-Shows 

Medical practices and health systems everywhere struggle with patient no-shows, an issue that has been deemed by healthcare leaders to be one of the most significant problems facing their industry.¹ Why? Because when patients don’t keep their appointments, care suffers—and so does the bottom line of provider organizations that hope to serve them.

Patients fail to show for their appointments for a variety of reasons, some of which may not be preventable. But there are a number of tools that healthcare organizations can employ to ensure that patients are aware of their scheduled appointment and to confirm that they are planning to attend.

In downloading this whitepaper learn more about:

• The most common reasons that patients fail to keep their appointments, and how to address them
• Messaging and outreach strategies for reducing no-shows 
• How to engage patients in their care without creating more work for staff

1. “Patient No-Show Prediction: A Systematic Literature Review,” Entropy, June 22, 2020.