A Healthcare Leader’s Guide to Building a Digital RCM Workforce

Healthcare leaders are facing rising denial rates, persistent staffing shortages, and mounting financial pressures. The solution? A new kind of workforce—one powered by intelligent digital agents that collaborate with RCM professionals to enhance workflow efficiency, reduce costs, and improve financial outcomes.

Gain insights into how agentic AI is driving the next-generation digital workforce, combining human expertise with intelligent automation to improve error-prone manual processes and deliver intelligent, autonomous decision-making that adapts in real-time to complex RCM workflows. This guide provides actionable strategies for scalable implementation and change management processes for long-term success to transform your healthcare revenue cycle with the power of agentic automation.

Learning Objectives:

• Understand the role of agentic AI in transforming RCM workflows.
• Learn how digital agents work alongside humans to reduce denial rates, improve claim accuracy, and accelerate collections.
• Explore real-world applications, including authorizations, eligibility verification, denial management, and appeals automation.
• Discover strategies to implement a collaborative hybrid intelligence model and change management best practices for long-term success.
• Understand the metrics to measure performance and ensure continuous improvement.