Short-staffed for the long term

Healthcare’s staffing crisis and the impact on revenue cycle management and patient engagement

Every participant in the survey indicated staffing shortages are impacting revenue cycle and patient engagement.

Every. Single. One.

Staffing challenges aren’t new in healthcare. The headlines focus on a lack of nurses and primary care doctors, but front- and back-office staff operations critical to revenue functions and patient intake have been hit just as hard.

This report, based on a survey of 200 healthcare employees responsible for staffing the revenue cycle function at healthcare providers, examined the long-standing, chronic shortage of non-clinical staff within the healthcare vertical and its impact on the revenue cycle and patient engagement.

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