AGENDA OVERVIEW

Using Technology to Help Patients Understand and Pay Their Bills
Presented by: HealthLeaders
10:00 - 11:05 AM EST

About the Session:

As part of the push toward patient-centered care, healthcare organizations are looking to help patients understand their part of the healthcare bill before the hospital or clinic visit takes place. This includes helping patients understand the cost of each procedure, insurance coverage, and co-pays, mapping out a payment plan and paying bills, often through an online patient portal.

In this panel, health system executives will discuss best practices for setting up those online services, including working with a financial technology vendor, integrating with the EHR and other platforms, and collaborating with patients on payment plans.

Panelists:
Neil Kulkarni, VP of Clinician Experience Solutions, Highmark Health
Heather S. Dunn, MBA, CHFP, CRCR, Vice President and Chief Revenue Cycle Officer, Revenue Cycle Services, Department of Finance | Vanderbilt University Medical Center
Tina Barsallo, Vice President, Revenue Cycle Operations, Lifepoint Health
Eric Wicklund (Moderator), Senior Innovation & Technology Editor, HealthLeaders

Check out the on-demand session!

Diminish Denials through Better Front-End Processes and Smarter Technology
Presented by: HealthLeaders
Sponsored by: Waystar
11:10 - 12:10 PM EST

About the Session:

While denials are an inevitable part of the revenue cycle, putting the right steps in place on the front end can go a long way toward mitigating them. By taking control of eligibility, prior authorizations, and registration, denial prevention is possible. In fact, 90% of denied claims can be prevented according to the Kaiser Family Foundation. And the best way to reduce and prevent these denials? Technology and automation.

In this session, panelists will discuss how implementing and optimizing technology throughout the front end can help prevent these denials on the back — and ensure a smoother, more profitable revenue cycle overall.

Panelists:

Christine Fontaine, Growth Enablement Solution Strategist, Waystar
Seth Katz, Vice President of HIM and Revenue Cycle, Finance, University Health
Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders

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Leveraging Tech to Alleviate Front-End Staffing Shortages
Presented by: HealthLeaders
Sponsored by: AccuReg
12:15 - 1:15 PM EST

About the Session:

With unprecedented staffing and financial challenges impacting healthcare organizations across the country, it’s more important than ever to bolster the revenue cycle’s front-end processes through technology to alleviate staffing concerns.

In this session, the panelists will discuss ways to leverage technology to assume tasks traditionally handled by front-end staff.

Panelists:

Nicole Stokes, Strategic Account Executive, AccuReg
Dominque Perrier, MHA, Head of Preservice, Ochsner Health
Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders

Check out the on-demand session!