AGENDA OVERVIEW

Leveraging Automation to Alleviate Revenue Cycle Staffing Shortages
Sponsored by: Infor
Presented by: HealthLeaders
10:00 - 11:05 PM EST

About the Session:
The revenue cycle workforce is a dynamic system. As regulatory burdens weigh heavy on staff, technology and innovation are now positioned to have an even greater impact on workflow and overall staffing needs.

During this session, panelists will discuss the changes they have seen in the revenue cycle workforce over the last few years, and they will discuss ways they have been optimizing, engaging, and managing staff.

Panelists:
Christy Pehanich, MHSA, FHFMA, CPC, AVP, Revenue Cycle Management, Geisinger Health System
Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders

Perfecting Pre-service Processes for a Positive Patient Financial Experience
Sponsored by: Waystar
Presented by: HealthLeaders
11:05 - 12:05 PM EST

About the Session:

It is no secret providers have been plagued by staffing shortages, razor-thin margins, and regulatory burdens—leading to increased pressure to identify and collect all earned revenue. These industry challenges can also profoundly impact the patient financial experience and a healthcare organization’s overall success.

It is now mission-critical to apply proactive strategies that hone in on pre-service processes and streamline the front end to create a more holistic approach to the patient's financial journey.

During this discussion, panelists will review how healthcare organizations can identify and solve pre-service financial clearance processes to improve the patient financial experience, streamline manual workloads and ultimately enhance collection efforts.

Panelists:
Heather Kawamoto, Vice President, Product Strategy, Waystar
Dominque Perrier, MHA, Pre-Service/Financial Clearance Lead, Ochsner Health
Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders
 

Improving the Bottom Line by Reducing Complexity in The Patient Payment and Billing Process
Sponsored by: US Bank
Presented by: HealthLeaders
12:15 - 1:15 PM EST

About the Session:

As revenue cycle leaders scramble for ways to strengthen their bottom lines, many are putting the focus on streamlining patient payment processes to reduce the cost to collect and accounts receivable days. Creating the ideal patient billing and payment experience not only improves revenue cycle performance but also boosts patient satisfaction.

During this session, the panel will explore ways to reduce complexity in the payment and billing process in order to improve the patient financial experience and discuss opportunities to integrate technologies and workflows to improve overall revenue cycle performance.

Panelists:
Misty Grambow, Vice President, Healthcare and Non-Profit Solutions, U.S. Bank/Elavon
Tonie Bayman, Director of Revenue Recovery, Memorial Hermann Healthcare System
Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders