Registration Done Right: Creating an Ideal Patient Access Workflow for Your Organization

For many healthcare organizations, financially clearing patients for care is an expensive, manual, and time-consuming process. A recent McKinsey report indicates that $1 trillion of the annual healthcare expense in the U.S. is administrative spending. The current status quo for many organizations is to trudge through fragmented and disjointed processes to manage patient eligibility, reimbursement, and billing, which helps to fuel this exorbitant spending. For those paying attention, you know the trends are continuing in the wrong direction. The pandemic introduced a new set of challenges and expenses.

To understand first-hand the challenges and pain related to front-end patient access processes, the provider business unit of Inovalon, formerly ABILITY Network, went straight to the source – their customers.

The Innovation Solutions team, at Inovalon, conducted market surveys and completed 980 direct conversations with acute and ambulatory providers, this whitepaper explores the findings.