AGENDA OVERVIEW

RCM essentials for 2025: Automation strategies for empowering patient + staff centricity
Presented by: HealthLeaders
Sponsored by: Optum
10:00 - 11:05 AM EST

About the Session:

While median operating margins are improving, hospitals continue to look for opportunities to improve revenue, reduce costs and drive growth amid higher labor costs and lower reimbursements. While many hospital leaders are placing greater emphasis on efficiency by way of technology, automation must be paired with process improvement to achieve real operational gains.

This session will explore what’s possible, as well as strategies for driving greater value across revenue cycle operations.

Panelists:
Patrick McDermott, Client Advisor, Optum Insights
Savanah Arceneaux, Director, Pre-Service & Financial Clearance, Ochsner Health
Viviana Beland, Sr. Director Front End Revenue Cycle, Moffitt Cancer Center
Eric Wicklund (Moderator), Senior Innovation & Technology Editor, HealthLeaders

How AI is transforming the future of healthcare RCM
Presented by: HealthLeaders
Sponsored by: Waystar
11:10 - 12:10 PM EST

About the Session:

During this panel, leaders will discuss how and where AI and automated solutions are best used in the revenue cycle, their approach to RCM partnerships, implementation strategies that have increased revenue, and new capabilities they’re seeing (or hope to see) within these technologies as they continue to evolve.

Panelists:
Judd Chamberlain, Solution Strategist, Waystar
Jackie Chalarca, Director of Revenue Integrity, Moffitt Cancer Center
Michael Excell, Associate Chief Revenue Officer, UK Health
Eric Wicklund (Moderator), Senior Innovation & Technology Editor, HealthLeaders

Back End RCM Solutions to Stay a Step Ahead of Payers
Presented by: HealthLeaders
Sponsored by: Inovalon
12:15 - 1:15 PM EST

About the Session:

Healthcare organizations need to be strategic in their approach to denials management, considering how time consuming and costly the process is. Revenue cycle management solutions can predict and prevent denials, expediting the process, and ensuring faster payments.

In this discussion, panelists will share insights to their denials management strategy, patterns they look for in data to guide business decisions, and how back-end RCM solutions have saved them time and money.

Panelists:
Karly Rowe, SVP, Product Management, Inovalon
Cathy Beebe, Director of Payor Services and Support, OSF Health
Brian Ice, Chief Revenue Cycle Officer, Allegheny Health Network
Andy Talford, Sr. Director Back-End Revenue Cycle, Moffitt Cancer Center
Eric Wicklund (Moderator), Senior Innovation & Technology Editor, HealthLeaders