AGENDA OVERVIEW

Bettering the Post-Service Experience by Eliminating Bad Debt
Presented by: HealthLeaders
Sponsored by: Flywire
10:00 - 11:05 AM EST


About the Session:

As healthcare organizations scramble to see growth in 2023, revenue cycle leaders have shifted their aim toward minimizing and even eliminating their patients’ bad debt. Since bad debt affects a hospital’s overall revenue, this can affect its success and the quality of care and services provided.

During this session, panelists will discuss several ways hospitals can work to reduce bad debt post-service, including identifying patients who are a financial risk, creating payment plans, and providing education on charity care options.

Panelists:
Christy Pehanich, AVP of Revenue Management, Geisinger Health System

Melva Lujan, Head of Financial Counseling, Nor-Lea Hospital
John Talaga, EVP and GM, Healthcare, Flywire

Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders
 

Check out the session on-demand here

When the Final Bill Isn’t Enough: Best Practices for Perfecting Pre-Service Collections
Presented by: HealthLeaders
Sponsored by: Waystar
11:10 - 12:10 PM EST

About the Session:

As many healthcare organizations fight against their negative margins from 2022, revenue cycle leaders have shifted aim to their front-end staff to pad the bottom line. Leaders are now placing a focus on collecting patient payments and creating a positive patient financial experience all before the patient leaves the building.

A patient’s worry of unexpected bills makes collecting point-of-service revenue a huge hurdle for staff, which makes streamlining this process more important than ever. During this session, panelists will discuss how to generate highly accurate estimates that patients and staff can trust and create a simple, streamlined patient payment experience.

Panelists:

Viola Babcock, CFO, Gove County Medical Center

Eric Sulivant, Solutions Strategist, Waystar

Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders
 

Check out the session on-demand here

Examining the Key to a Positive Financial Experience: Patient Education
Presented by: HealthLeaders
12:15 - 1:15 PM EST

About the Session:

Patient billing plays a large role in the overall patient financial experience and satisfaction. Because of this, educating patients on how to navigate the billing process is essential in creating a positive patient financial experience.

During this discussion, panelists will review how to create and streamline patient education resources in order to increase patient satisfaction among challenges such as the No Surprises Act.

Panelists:

Mary Neal, AVP of Revenue Cycle, Ochsner Health

Savanah Arceneaux, Director of Pre-Service and Financial Clearance, Ochsner Health

Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders

Check out the session on-demand here