Patient Experience NOW online summit will explore a range of issues related to patient experience with a panel of experts. Attendees will learn about the key elements of patient experience, how to communicate with patients, and strategies to lead their organization forward.
Opening Keynote - Panel Discussion: Exploring Key Elements of Patient Experience
Sponsored by: NRC Health
10:00 - 11:00 AM EST
Speakers:
Dr. Eugene Scioscia, Chief Patient Experience Officer - Allegheny Health Network
Lisa Allen, PhD, MA, Chief Patient Experience Officer - Johns Hopkins Medicine
Brian Wynn, VP, Growth Team - NRC Health
Chris Cheney (Moderator), Senior Clinical Care Editor, HealthLeaders
Patient Communication Strategies to Address SDoH and Chronic Conditions
Sponsored by: SR Health
11:05 - 12:05 PM EST
Speaker:
Lea Chatham, Director, Marketing Programs - SR Health by Solutionreach
How to Manage and Keep Your ED Safe While Improving the Experience
Presented by: HealthLeaders
12:10 - 1:10 PM EST
Speaker:
Suzanne Smith, MS/MEd, Director of Patient Experience - Penn Presbyterian Medical Center in Philadelphia
The Digitization of the Point of Care: How Greater Connectivity Can Transform the Delivery of Care
Sponsored by: Midmark
1:15 - 2:15 PM EST
Speakers:
Julie Heinrichs, Senior Marketing Manager - Midmark Corporation
Tracy Timmerman, Marketing Manager - Midmark Corporation
Going Beyond Intervention: Data, Trust and Personalized Patient Care
Sponsored by: Abbott
2:20 - 3:20 PM EST
Speakers:
Dr. Nick West, Chief Medical Officer and Divisional Vice President Medical Affairs - Abbotts Vascular Business, USA
Dr. Koen Deloose, Head of Vascular - AZ Sint Blasius Hospital Dendermonde, Belgium
Maneesh Juneja, Digital Health - Futurist, UK
Dr. Natalia Pinilla-Echeverri, Interventional Cardiologist, Hamilton Health Sciences, Assistant Professor - McMaster University, Canada
What Mattered Most to Patients During Their Hospital Experience During Covid-19
Presented by: HealthLeaders
3:25 - 4:25 PM
Speaker:
Joan Kelly, EdD, MS, MBA, Chief Experience Officer, Yale New Haven Health
EdD, MS, MBA, Chief Experience Officer,
Yale New Haven Health
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