AGENDA OVERVIEW

Opening Keynote - Panel Discussion: Exploring Key Elements of Patient Experience
Sponsored by: NRC Health
10:00 - 11:00 AM EST

Speakers:
Dr. Eugene Scioscia, Chief Patient Experience Officer - Allegheny Health Network
Lisa Allen, PhD, MA, Chief Patient Experience Officer - Johns Hopkins Medicine
Brian Wynn, VP, Growth Team - NRC Health
Chris Cheney (Moderator), Senior Clinical Care Editor, HealthLeaders

Patient Communication Strategies to Address SDoH and Chronic Conditions
Sponsored by: SR Health
11:05 - 12:05 PM EST

Speaker:
Lea Chatham, Director, Marketing Programs - SR Health by Solutionreach

How to Manage and Keep Your ED Safe While Improving the Experience
Presented by: HealthLeaders
12:10 - 1:10 PM EST

Speaker:
Suzanne Smith, MS/MEd, Director of Patient Experience - Penn Presbyterian Medical Center in Philadelphia

The Digitization of the Point of Care: How Greater Connectivity Can Transform the Delivery of Care
Sponsored by: Midmark
1:15 - 2:15 PM EST

Speakers:
Julie Heinrichs, Senior Marketing Manager - Midmark Corporation
Tracy Timmerman, Marketing Manager - Midmark Corporation

Going Beyond Intervention: Data, Trust and Personalized Patient Care
Sponsored by: Abbott
2:20 - 3:20 PM EST

Speakers:
Dr. Nick West, Chief Medical Officer and Divisional Vice President Medical Affairs - Abbotts Vascular Business, USA
Dr. Koen Deloose, Head of Vascular - AZ Sint Blasius Hospital Dendermonde, Belgium
Maneesh Juneja, Digital Health - Futurist, UK
Dr. Natalia Pinilla-Echeverri, Interventional Cardiologist, Hamilton Health Sciences, Assistant Professor - McMaster University, Canada

What Mattered Most to Patients During Their Hospital Experience During Covid-19
Presented by: HealthLeaders
3:25 - 4:25 PM

Speaker:

Joan Kelly, EdD, MS, MBA, Chief Experience Officer, Yale New Haven Health