AGENDA OVERVIEW

Taking Care of Patients with Patient Engagement Technology
Presented by: HealthLeaders
Sponsored by: Nuance
10:00 - 11:05 AM EST


About the Session:

The quality of the patient care experience goes beyond the exam room to every interaction before and after — all opportunities to strengthen the relationship between a patient and their healthcare provider. By making it easier to schedule appointments, follow treatment plans, refill prescriptions, and everything in between, technology can serve as a care team member that maintains a helpful, watchful eye on patients and makes it easier for them to manage their care.

Our panelists will discuss the importance of patient engagement technology that removes administrative friction throughout the patient journey and makes patients feel connected, valued, and understood by meeting individual needs.

Panelists:
Tina Bennett, Chief Experience Officer, Yale New Haven Health
Patricia Newland, MD, President, and CEO, UnityPoint Clinic
Caroline R. Raganit, RN BSN, Sr. Clinical Program Manager, TeleICU & Covid-19 Home Monitoring, Providence Telehealth, Clinical Care & Personalized Health
Michelle Sporleder, Director, Product Management - Patient Engagement Solutions, Nuance Communications
Chris Cheney (Moderator), Senior Clinical Editor, HealthLeaders


Four Key Elements of Patient Clinical Experience
Presented by: HealthLeaders
Sponsored by: Midmark
11:10 - 12:10 PM EST

About the Session:

Clinical need involves well-established standards for disease care and designing systems, such as blood pressure assessment at the point of care to conform to these standards. Workflow need involves the shift from one-to-one models of care to team-based models of care, such as coordinating care teams to create efficiencies. Error reduction needs to involve addressing the human element of medical errors, such as eliminating data transcription errors.

Panelists:

Tom Schwieterman, MD, MBA, Chief Medical Officer and Vice President of Clinical Affairs, Midmark Corporation
Claire Zangerle, DNP, Chief Nurse Executive, Allegheny Health Network
Ghazala Sharieff, MD, MBA, Corporate Senior Vice President, and Chief Medical Officer for Acute Care Operations and Clinical Excellence, Scripps Health
Chris Cheney (Moderator), Senior Clinical Editor, HealthLeaders


The Complete Playbook to a Positive Patient Clinical Experience
Presented by: HealthLeaders
Sponsored by: Qualtrics
12:15 - 1:15 PM EST


About the Session:

During this panel discussion with executive leaders, we will focus on best practices for creating an environment that promotes safety and well-being for patients and employees - even in different practice models. Our panelists will also discuss how enhanced communication and partnership between clinical staff and patients can help reduce medical errors and boost clinical outcomes. Lastly, we will discuss creative ways to drive quality and high reliability in organizations by caring for people and enhancing relationships at scale.

Panelists:

Dr. Eugene Scioscia, Chief Patient Experience Officer, Allegheny Health Network
Maureen Sintich, DNP, MBA, RN, chief nurse executive, Inova
Dr. Adrienne Boissy, MD, MA, Chief Medical Officer, Qualtrics
Chris Cheney (Moderator), Senior Clinical Editor, HealthLeaders