Nurses Have Stepped Up. Now It’s Time to Support Them

3-Point Strategy to Help Strengthen Nurses’ Resiliency

Around the world, we’re sorting through the lessons to be learned from the COVID-19 crisis. Now is the time to make plans for supporting healthcare team members who are trauma survivors and will experience PTSD for a while to come.


Using a scenario exercise framework, this whitepaper guides leadership teams in exploring practical initiatives to embrace the “Three As:” ambiguity, agility, and adaptability. Pandemic response and recovery represent exactly the sort of scenario teams would examine using this model.


My 2020 CNO Perspective looks at the foundation cognitive science provides for devising a strategy to build nurses’ resiliency. It outlines a three-point strategy that includes:

• Lightening clinicians’ cognitive load by addressing the strategic delta between documentation and communication
• Relieving the burden of adapting to multiple preferences and systems by giving clinicians control over how they communicate
• Providing clinicians with clear, contextual, just-in-time information – using software to enhance workflow, not distract from it


This is a report about looking forward as we care for those who have cared so tirelessly for patients and families.

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