How Messaging Is Reshaping Patient and Member Experiences
First, it was friends and family. Then, it was B2C brands. Now, people want to text and message healthcare providers and insurers. Are you set up to respond?
Inspired by the pandemic, widescale telehealth finally broke through in 2020. Beyond video chats, healthcare organizations are now using messaging apps to re-create the personal nature of in-person visits with the scale of a large contact center team.
Download, read, and share this strategy guide and learn
- How member and patient experience leaders use text-based messaging to deliver secure, personal, and transparent communications
- What healthcare leaders can do now to convince the c-suite that messaging is a necessary technology
- How messaging lowers costs, boosts employee productivity and efficiency, and improves member and patient satisfaction
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