The Lifetime Value of Patient Loyalty

Transcending episodic patient satisfaction

Patient satisfaction is currently treated as one proxy for the quality of care a patient receives. While satisfaction scores undoubtedly help gauge the experience of a single episode of care, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration.

In this white paper, we help provider organizations understand the benefits of expanding their vision of the patient experience from a singular or episodic view to a lifetime view of healthcare and partnership.

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