2022 Patient Engagement Report

The most effective healthcare providers use a variety of delivery methods to communicate with their patients. While healthcare consumers continue to shift their communication preferences from paper to digital, it’s important for providers to offer digital tools while maintaining traditional methods of communication.

56% of respondents prefer digital billing communications, like email or text, but 39% still prefer paper statements – and the most successful providers have methods of engaging with a diverse patient audience through their preferred channels.

The report identifies key trends across the patient financial engagement experience with an emphasis on billing and payment communication preferences.