New insights from patients and providers reveal how better financial experiences, more accurate patient data at registration, and stronger digital engagement are shaping the future of patient access.

Healthcare organizations are making steady progress in patient access—but key gaps remain. The *State of Patient Access 2026* report explores how providers are working to improve financial experience for patients, collect more accurate patient information during registration, and better enable patients to use digital and mobile tools. Drawing on insights from more than 1,000 patients and 200+ healthcare revenue cycle leaders, the findings reveal where patient access is improving and where challenges persist. The report highlights the growing importance of accurate estimates, reliable patient data through automation and AI, and digital engagement in creating a smoother patient experience while helping providers improve operational performance and financial outcomes. 

Sample findings:
• 82% of patients say an accurate estimate helps them better prepare to pay their healthcare costs. 
• Improving the speed, accuracy and completeness of insurance searches was the No. 1 provider challenge in 2026 
• 68% of providers have enabled online pre-registration to improve patient data collection. 
• 28% of providers have leveraged AI to improve the accuracy and speed of data collection. 

Download the State of Patient Access 2026 report to discover the insights healthcare leaders need to improve the patient experience and protect revenue.