Patient Engagement: The Key to Reducing No-Shows 

Every healthcare organization struggles with patient no-shows. As many as 30% of patients may not show up for their appointments, creating operational and financial challenges that can ripple across an entire organization. In the U.S. alone, no-shows cost the healthcare industry billions of dollars every year between lost revenue and patient attrition. 

For all these reasons and more, it is critical that healthcare organizations tackle no-shows head-on. This white paper outlines how positive, consistent patient engagement can minimize no-shows and offers concrete steps that healthcare organizations can take to ensure patients feel prepared and informed about their upcoming visit.  

Read this white paper to learn about: 

• The most common reasons that patients fail to keep their appointments, and how to address them 
• Messaging and outreach strategies for reducing no-shows  
• How to engage patients in their care without creating more work for staff