Under constant pressure to improve efficiency and optimize financial operations, hospital revenue cycle leaders are leaning toward technology solutions that leverage automation, AI, and machine learning. However, deciding to adopt these newer technologies for the revenue cycle isn’t straightforward due to the expense, the lengthy and complex implementation process, and the product development work required before, during, and after the rollout.

In the latest Healthleaders Industry Focus Section, we spoke with three hospital leaders with expertise across revenue cycle, clinical documentation integrity (CDI), and IT, who shared their recent experiences and insights on the value and limitations of adopting these technologies.