Second Edition Connected Health Consumer

Trust in a New Era of Health

63% of patients feel their providers take a reactive approach to their health. Salesforce asked 12,000 health consumers what they think about how providers approach managing their health. See what they say can be done to deliver better service and earn their trust.


This report covers: 

  • The evolution of consumer behaviors since 2019
  • Variations in consumer trust by generation and by healthcare and life sciences sector
  • What trusted health organizations do differently

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