Healthcare Rebuilds: Financial Foundations - The New Access Economy

Hospitals and health systems around the country made a quick pivot to telehealth services in mid-March as a safe means of providing nonessential primary and specialty patient care during the COVID-19 crisis. Relaxed HIPAA and payment regulations made it possible for providers to dramatically expand their existing telehealth operations or to build a new platform to reach and treat patients remotely. A sudden willingness among physicians and patients to participate in virtual care appointments helped to accelerate the growth trend.


Years of telehealth adoption happened in just a few weeks. Adoption rose exponentially to levels that may not be realistic long term. In the final report of a three-part series, healthcare finance executives from Luminis Health, The MetroHealth System, Jupiter Medical Center, and Mount Sinai South Nassau address a crucial question: Do they go all-in on telehealth, or wait for a new telehealth equilibrium in customer expectations, payer reimbursement, and clinical operations?


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