Solving the Self-pay Puzzle

As high deductible plans have become increasingly widespread, the portion of medical bills that fall under patient responsibility, or patient self-pay, has also increased steadily. Forward-thinking healthcare facilities are reconsidering their revenue cycle processes to better cope with the rising number of patients who are responsible for paying all or a larger share of their medical bills, including how to reach self-pay patients and more effectively resolve balances.

In this e-book, we will share best practices and insights from experts who have successfully overcome the unique challenges of resolving patient self-pay accounts:

• Why patient self-pay accounts require a more sophisticated approach
• How hospitals can optimize processes within each phase of the revenue cycle
• How to implement best practices for resolving self-pay accounts
• Defining traits of successful patient self-pay collections and KPI