The Customer Experience in Health Care

Few industries have more data about their own customers than the health care sector. Yet the divide between health care providers’ use of that data and the customer experience (CX) that results may be wider than in any other industry. The Covid-19 pandemic, however, may be accelerating a change in that paradigm.

Learn how providers are driving patient-centric change with:

  • Purpose-built technology platforms
  • Increased data access
  • Revised business models and policies

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