AGENDA OVERVIEW

Optimize Revenue Cycle Digital Front-Door Strategies for the Back Office
Presented by: HealthLeaders
Sponsored by: TruBridge®
10:00 - 11:00 AM EST

About the Session:

Many revenue cycle leaders are beginning to understand the digital front door can have a huge impact on front-end revenue cycle operations, but the benefits of an efficient digital front door go beyond the front-end staff. Creating easy access points for payments and communication with providers and clinicians is becoming a necessity for all organizations. In this session, the panelists will discuss how an optimized digital front door strategy can go beyond the front office and enhance back-office workforce efficiency, create cleaner claims, increase cash collections, and reduce write-offs.

Panelists:
Wes Cronkite, Chief Innovation Officer, Trubridge
Richard Skeens, Sr. Director of Rev Cycle, Arkansas Heart Hospital

Utilize Technology to Tighten Up Revenue Cycle Reimbursement Challenges
Presented by: HealthLeaders
Sponsored by: Akasa
11:10 - 12:10 PM EST

About the Session:

The complexity of medical reimbursement not only creates a poor patient financial experience but also drives up hidden costs for organizations. In this session, the panelists will discuss ways to use automation to streamline the complex state of medical reimbursement and simplify the billing process to decrease the cost of care and be better stewards of revenue cycle repayment.

Panelists:
Amy Raymond, VP of Revenue Cycle Operations, AKASA
Sarah Hartwig, MBA, MSHS, Patient Access Officer, Avera Health



Reinvent Revenue Cycle Front-End Processes Through Patient Self-Service Technology
Presented by: HealthLeaders
Sponsored by: AccuReg
12:15 - 1:15 PM EST

About the Session:

With unprecedented staffing and financial challenges impacting organizations across the country, it’s more important than ever to streamline the revenue cycle’s front-end processes. In this session, the panelists will discuss enabling patients with technology to assume tasks traditionally handled by registrars; and how self-service digital patient engagement, intake, and access solutions not only improve efficiency and relieve staff shortages, but they also ensure the data integrity needed to prevent lost revenue.

Panelists:
Lee Lumbert, Revenue Cycle Director, Henderson County Community Hospital
Kathleen R. Corn, MBA, CHFP, CHAM, CRCR, CPAR, Assistant Vice President, Patient Access Services, WellStar Health System
David Peterson, Chief Strategy Officer, AccuReg

 

Fireside Chat: Improving Revenue Cycle Performance with Enhanced Workflows and Transactions
Presented by: HealthLeaders
Sponsored by: Inovalon
1:20 - 2:20 PM EST

About the Session:

The challenges for RCM staff continue to grow. Unfortunately, traditional workflows and EDI-based provider/payer transactions have failed to keep pace with industry changes. As a result, claims are often denied, or payments delayed for avoidable administrative reasons.

In this discussion, join HealthLeaders Revenue Cycle Editor, Amanda Norris, as she sits down with Inovalon's Vice President of Product Management, James Andrews, to explore examples and show how extending traditional RCM processes to create enhanced transactions helps providers improve RCM outcomes.

Panelists:
Dr. James Andrews, Vice President of Product Management, Inovalon