Embracing Change Management for Revenue Cycle Success

HealthLeaders recently held the Revenue Cycle NOW Online Summit. Over the full day event, industry experts and thought leaders discussed the changing role of the revenue cycle and its impact on the healthcare space.


In this report, we examine critical issues raised during our opening keynote session, presented by Shawntea (Taya) Moheiser, CMPE, CMOM, Owner, ITS Healthcare, LLC and Kem Tolliver, CMPE, CPC, CMOM, President, Medical Revenue Cycle Specialists.


They provided critical insight into:

  • Large structural shifts, such as EHR adoption and value-based payments
  • Ever-evolving payer rules
  • Change management strategies for healthcare leaders


The report also covers the importance of embracing and leveraging technology in the revenue cycle. This focus is imperative in helping enable data-driven revenue cycle improvement. Nebraska Methodist Health System, along with Oregon Health & Science University, shared data discovery strategies revenue cycle leaders can use to isolate pockets of information, then dissect it to better identify, understand, and resolve larger issues.


The panelists presented several use cases showing how self-service analytics helped their revenue cycle teams improve denial rates, reduce costs to collect, identify underpayments, strengthen clinical documentation, better communicate with payers, and more.


Download our latest report today to learn more!