A Guide to Patient Satisfaction During a Healthcare Crisis

The last thing on your mind right now might be patient satisfaction scores.

 

But your patients continue to take on increasingly heavy financial burdens and hold you - their provider - at an even higher standard during these difficult times.

 

The call to action for physician practices, therefore, is to elevate their own standards for service, convenience, transparency, and communication—keeping in mind that positive or negative word of mouth can spread instantly and be far-reaching.

 

This white paper offers key strategies to help practices improve the patient experience, both during and after a healthcare crisis.

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