AGENDA OVERVIEW

No Surprises Act
Presented by: HealthLeaders
10:00 - 11:05 AM EST


About the Session:

As revenue cycle leaders work to streamline regulatory burdens, there is one patient-facing regulation that needs extra attention when it comes to creating a positive patient experience: The No Surprises Act.

During this session, panelists will discuss how to reorganize and improve on important, patient-facings aspects of the No Surprises Act including good faith estimates, price transparency, and more.

Panelists:
Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders


Front-end Collections
Presented by: HealthLeaders
Sponsored by: Waystar
11:10 - 12:10 PM EST

About the Session:

As many healthcare organizations fight against their negative margins from 2022, revenue cycle leaders have shifted their aim to their front-end staff to pad the bottom line. Leaders are now placing a focus on collecting patient payments and creating a positive patient financial experience all before the patient leaves the building.

Panelists:

Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders


Patient Education
Presented by: HealthLeaders
12:15 - 1:15 PM EST

About the Session:

Patient billing plays a large role in the overall patient financial experience and satisfaction. Because of this, educating patients on how to navigate the billing process is essential in creating a positive patient financial experience.

During this discussion, panelists will review how to create and simplify patient education resources in order to increase patient satisfaction.

Panelists:

Amanda Norris (Moderator), Revenue Cycle Editor, HealthLeaders