AGENDA OVERVIEW

Follow the Law: Improve Patient Experience With The No Surprises Act
Presented by: HealthLeaders
Sponsored by: Waystar
11:00 - 12:05 PM EST

About the Panel:

As of January 1, organizations must now shift attention to refining their processes for what lies ahead for the patient financial experience with the implementation of The No Surprises Act. This panel will explore the law’s key requirements, how their organizations are focused on the impact to their front- and back-end processes, as well as producing good faith estimates.

Panelists:
Katherine Cardwell, Vice President, Revenue Cycle, Ochsner Health, Louisiana
Heather Kawamoto, Vice President, Product Strategy, Waystar

Using Tech to Measure and Improve the Patient Financial Experience
Presented by: HealthLeaders
Sponsored by: Inovalon
12:10 - 1:10 PM EST

About the Panel:

It’s possible to measure both patient payments and the patient financial experience through data. This panel will explore several ways through technology and data-driven means to gauge the patient experience before, during, and after receiving care.

Panelists:
Allyson Bonner Keller, FACHE, Executive Director of Patient Connection, Piedmont Health
Sean Ahlum, AVP, Innovation Solutions, Inovalon

Boost Patient Satisfaction Scores Through Streamlined Billing
Presented by: HealthLeaders
Sponsored by: iVitaFi
1:15 - 2:15 PM EST

About the Panel:

Creating the ideal patient billing experience not only improves revenue cycle performance but also boosts patient satisfaction and quality scores. This panel will explore how they helped to enhance point-of-service interactions, applied the use of patient advocates, and streamlined the billing experience at their organization.

Panelists:
Chris Johnson, Vice President, Revenue Cycle Management, Atrium Health
Chris Cox, Senior Vice President, Product, Strategy & Operations, iVitaFi