Patient Financial Experience NOW

Online Summit | Wednesday, April 27, 2022

Join us for one of our new online summits, Patient Financial Experience NOW. These dynamic, executive and editorial-led panels will discuss multiple topics facing the patient financial experience in 2022. This online summit will explore improving the experience and overall patient satisfaction. Sign up today to save your seat for the event!




Follow the Law: Improve Patient Experience With The No Surprises Act
Presented by: HealthLeaders
Sponsored by: Waystar
11:00 - 12:05 PM EST

About the Panel:

As of January 1, organizations must now shift attention to refining their processes for what lies ahead for the patient financial experience with the implementation of The No Surprises Act. This panel will explore the law’s key requirements, how their organizations are focused on the impact to their front- and back-end processes, as well as producing good faith estimates.

Katherine Cardwell, Vice President, Revenue Cycle, Ochsner Health, Louisiana
Heather Kawamoto, Vice President, Product Strategy, Waystar



Using Tech to Measure and Improve the Patient Financial Experience
Presented by: HealthLeaders
Sponsored by: Inovalon
12:10 - 1:10 PM EST

About the Panel:

It’s possible to measure both patient payments and the patient financial experience through data. This panel will explore several ways through technology and data-driven means to gauge the patient experience before, during, and after receiving care.

Allyson Bonner Keller, FACHE, Executive Director of Patient Connection, Piedmont Health
Sean Ahlum, AVP, Innovation Solutions, Inovalon


Boost Patient Satisfaction Scores Through Streamlined Billing
Presented by: HealthLeaders
Sponsored by: iVitaFi
1:15 - 2:15 PM EST

About the Panel:

Creating the ideal patient billing experience not only improves revenue cycle performance but also boosts patient satisfaction and quality scores. This panel will explore how they helped to enhance point-of-service interactions, applied the use of patient advocates, and streamlined the billing experience at their organization.

Chris Johnson, Vice President, Revenue Cycle Management, Atrium Health
Chris Cox, Senior Vice President, Product, Strategy & Operations, iVitaFi


Katherine Cardwell

Vice President, Revenue Cycle

Ochsner Health, Louisiana


Heather Kawamoto

Vice President, Product Strategy


Allyson Bonner Keller

FACHE, Executive Director of Patient Connection

Piedmont Health

Sean Ahlum

AVP, Innovation Solutions



Chris Johnson

Vice President, Revenue Cycle Management

Atrium Health

Chris Cox
Senior Vice President, Product, Strategy & Operations




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