Patient Experience NOW

Online Summit | Wednesday, May 26, 2021

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Patient Experience NOW online summit will explore a range of issues related to patient experience with a panel of experts. Attendees will learn about the key elements of patient experience, how to communicate with patients, and strategies to lead their organization forward.

AGENDA OVERVIEW

 

Opening Keynote - Panel Discussion: Exploring Key Elements of Patient Experience
Sponsored by: NRC Health
10:00 - 11:00 AM EST


Speakers:
Dr. Eugene Scioscia, Chief Patient Experience Officer - Allegheny Health Network
Lisa Allen, PhD, MA, Chief Patient Experience Officer - Johns Hopkins Medicine
Brian Wynn, VP, Growth Team - NRC Health
Chris Cheney (Moderator), Senior Clinical Care Editor, HealthLeaders


Patient Communication Strategies to Address SDoH and Chronic Conditions
Sponsored by: SR Health
11:05 - 12:05 PM EST


Speaker:
Lea Chatham, Director, Marketing Programs - SR Health by Solutionreach

How to Manage and Keep Your ED Safe While Improving the Experience
Presented by: HealthLeaders
12:10 - 1:10 PM EST


Speaker:
Suzanne Smith, MS/MEd, Director of Patient Experience - Penn Presbyterian Medical Center in Philadelphia

The Digitization of the Point of Care: How Greater Connectivity Can Transform the Delivery of Care
Sponsored by: Midmark
1:15 - 2:15 PM EST


Speakers:
Julie Heinrichs, Senior Marketing Manager - Midmark Corporation
Tracy Timmerman, Marketing Manager - Midmark Corporation

Going Beyond Intervention: Data, Trust and Personalized Patient Care
Sponsored by: Abbott
2:20 - 3:20 PM EST


Speakers:
Dr. Nick West, Chief Medical Officer and Divisional Vice President Medical Affairs - Abbotts Vascular Business, USA
Dr. Koen Deloose, Head of Vascular - AZ Sint Blasius Hospital Dendermonde, Belgium
Maneesh Juneja, Digital Health - Futurist, UK
Dr. Natalia Pinilla-Echeverri, Interventional Cardiologist, Hamilton Health Sciences, Assistant Professor - McMaster University, Canada

What Mattered Most to Patients During Their Hospital Experience During Covid-19
Presented by: HealthLeaders

3:25 - 4:25 PM

Speaker:

Joan Kelly, EdD, MS, MBA, Chief Experience Officer, Yale New Haven Health

OUR SPEAKERS

Dr. Eugene Scioscia
Chief Patient Experience Officer
Allegheny Health Network
Lisa Allen, PhD, MA
Chief Patient Experience Officer
Johns Hopkins Medicine
Brian Wynn
VP, Growth Team
NRC Health
Lea Chatham
Director, Marketing Programs
SR Health by Solutionreach
Suzanne Smith, MS/MEd
Director of Patient Experience
Penn Presbyterian Medical Center in Philadelphia
Julie Heinrichs
Senior Marketing Manager
Midmark Corporation
Tracy Timmerman
Marketing Manager
Midmark Corporation
Dr. Nick West
Chief Medical Officer and Divisional Vice President Medical Affairs
Abbott’s Vascular Business, USA
Dr. Koen Deloose
Head of Vascular
AZ Sint Blasius Hospital Dendermonde, Belgium
Maneesh Juneja
Digital Health
Futurist, UK
Dr. Natalia Pinilla-Echeverri
Interventional Cardiologist, Hamilton Health Sciences
Assistant Professor at McMaster University, Canada
Joan Kelly

EdD, MS, MBA, Chief Experience Officer,

Yale New Haven Health

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