EVENT WEEK SCHEDULE
Monday
August 29, 2022
eBook| Partnership Successful at Weaning Patients Off Ventilators
Read about the patient experience elements of a partnership between Tampa General Hospital and Special Care Unit to wean patients off ventilators in the Progressive Care Unit at the hospital. The Progressive Care Unit provides an exceptional patient experience for patients and their family members, with multiple daily opportunities for rehabilitation efforts. The patient experience at the Progressive Care Unit includes an intensive level of rehabilitation that is not common at acute-care hospitals—every patient interaction is viewed as a rehabilitation opportunity.
The patient experience is enhanced by having staff consistency, with nurses, respiratory therapists, physical therapists, occupational therapists, speech-language pathologists, and case managers assigned to work only in the Progressive Care Unit.
Tuesday
August 30, 2022
Infographic | 2022 HealthLeaders Patient Experience Survey
See the findings of a HealthLeaders patient experience survey. Find out about the top three patient-focused areas that respondents said they are improving to meet patient experience program goals. Read about how the Hospital Consumer Assessment of Healthcare Providers and Systems survey and other Centers for Medicare & Medicaid Services surveys fit in healthcare providers’ patient experience efforts. Find out the top three areas in which a positive patient experience is most important for respondents. Other survey results include process improvement methodologies.
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Download PCE Week InfographicWednesday
August 31, 2022
Online Summit | Patient Clinical Experience NOW
Save your seat for our newest online summit, Patient Clinical Experience NOW, on August 31, 2022, at 10:00 a.m. EST. Join us as we dive into topics such as patient engagement technology, key elements of the patient experience, and creating a positive clinical experience. Register for the event today!
Free RegistrationOpens in a new window.Thursday
September 1, 2022
Podcast | An Interview with Eugene Scioscia, MD, Chief Experience Officer, Allegheny Health Network
Listen to a podcast featuring Eugene Scioscia, MD, chief experience officer for Pittsburgh-based Allegheny Health Network. Dr. Scioscia discusses a range of topics, including elements of high reliability that promote a positive patient experience, strategies and tactics that can enhance staff communication skills to boost patient experience, engaging health system or hospital leadership to modify the organization's culture in a way that supports a positive patient experience, and how employee engagement can align with patient experience. He also addresses how you can get your care teams to focus on empathy and patient-centered care to strengthen the connections between patient safety, quality, and patient experience.
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