AGENDA OVERVIEW

FaceTime: Meeting Patients Where They Are
Presented by: HealthLeaders
10:00 - 11:05 AM EST

About the Session:

Patient communications presents an issue for many organizations, but the answer could be as simple as putting the choice in the patients' hands. Rather than tie up staff with making phone calls, there are new ways to maintain relationships with patients via phone, text, email, and more; all according to patient preference.

During this session, panelists will discuss how their organization approaches patient coms and results they've seen, the importance of ease of use, and how they leverage staff alongside technology to maintain relationships.

Panelists:
Sarah Hartwig, MBA, MSHS, Patient Access Officer, Avera Health
John Zabrowski, SVP, Chief Financial Officer, Chief Strategy Officer, VHC Health
Eduardo Benitez, Director, Professional Revenue Cycle Operations, Ochsner Health
Jasmyne Ray (Moderator), Revenue Cycle Editor, HealthLeaders

How Revenue Cycle Leaders Can Harness the Power of the Patient as a Consumer
Presented by: HealthLeaders
Sponsored by: Waystar
11:10 - 12:10 PM EST

About the Session:

With patients paying more of their healthcare costs than ever before, the patient financial experience has never been more important. Billing statements must be easy to understand, and your payment portal must be simple and seamless if you have any hope of settling accounts quickly. All of that begs the question: What is your organization doing to revitalize its patient financial experience?

During this session, panelists will discuss how they've made changes to improve the patient financial journey, price transparency, and billing and statement clarity. The panel will also examine the future of payment methods that may be pivotal to patient financial experience.

Panelists:
Heather S. Dunn, MBA, CHFP, CRCR, Vice President and Chief Revenue Cycle Officer, Revenue Cycle Services Department of Finance, Vanderbilt University Medical Center
Melissa Woods, AVP of Revenue Cycle, Ochsner Health
Brandon Burnett, VP of Revenue Cycle, Community Health Systems
Eric Sulivant, Solution Strategist, Waystar
Amanda Norris (Moderator), Associate Content Manager, HealthLeaders

Billing Made Simple
Presented by: HealthLeaders
12:15 - 1:15 PM EST

About the Session:

Now that patients are paying more for their healthcare costs, they want to know exactly what they're paying for. As healthcare becomes more consumer focused, many organizations are simplifying their billing and payment processes.

During this session, panelists will discuss their strategies for simplifying billing statements, price transparency and revenue cycle strategies to streamline the information from process to process.

Panelists:
Savanah Arceneaux, Director of Pre-Service and Financial Clearance, Ochsner
Amelia Ecker, Pre-Service Manager, Ochsner Health
Dominque Perrier, MHA, Head of Pre-Service, Ochsner Health
Jasmyne Ray (Moderator), Revenue Cycle Editor, HealthLeaders