Join us for the Patient Financial Experience NOW online summit. These dynamic, executive and editorial-led panels will discuss multiple topics regarding the patient financial experience. Session discussions will focus on patient communications, looking at the patient financial experience differently, and making billing simple.
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AGENDA OVERVIEW
FaceTime: Meeting Patients Where They Are
Presented by: HealthLeaders
10:00 - 11:05 AM EST
About the Session:
Patient communications presents an issue for many organizations, but the answer could be as simple as putting the choice in the patients' hands. Rather than tie up staff with making phone calls, there are new ways to maintain relationships with patients via phone, text, email, and more; all according to patient preference.
During this session, panelists will discuss how their organization approaches patient coms and results they've seen, the importance of ease of use, and how they leverage staff alongside technology to maintain relationships.
Panelists:
Sarah Hartwig, MBA, MSHS, Patient Access Officer, Avera Health
John Zabrowski, SVP, Chief Financial Officer, Chief Strategy Officer, VHC Health
Eduardo Benitez, Director, Professional Revenue Cycle Operations, Ochsner Health
Jasmyne Ray (Moderator), Revenue Cycle Editor, HealthLeaders
How Revenue Cycle Leaders Can Harness the Power of the Patient as a Consumer
Presented by: HealthLeaders
Sponsored by: Waystar
11:10 - 12:10 PM EST
About the Session:
With patients paying more of their healthcare costs than ever before, the patient financial experience has never been more important. Billing statements must be easy to understand, and your payment portal must be simple and seamless if you have any hope of settling accounts quickly. All of that begs the question: What is your organization doing to revitalize its patient financial experience?
During this session, panelists will discuss how they've made changes to improve the patient financial journey, price transparency, and billing and statement clarity. The panel will also examine the future of payment methods that may be pivotal to patient financial experience.
Panelists:
Heather S. Dunn, MBA, CHFP, CRCR, Vice President and Chief Revenue Cycle Officer, Revenue Cycle Services Department of Finance, Vanderbilt University Medical Center
Melissa Woods, AVP of Revenue Cycle, Ochsner Health
Brandon Burnett, VP of Revenue Cycle, Community Health Systems
Eric Sulivant, Solution Strategist, Waystar
Amanda Norris (Moderator), Associate Content Manager, HealthLeaders
Billing Made Simple
Presented by: HealthLeaders
12:15 - 1:15 PM EST
About the Session:
Now that patients are paying more for their healthcare costs, they want to know exactly what they're paying for. As healthcare becomes more consumer focused, many organizations are simplifying their billing and payment processes.
During this session, panelists will discuss their strategies for simplifying billing statements, price transparency and revenue cycle strategies to streamline the information from process to process.
Panelists:
Savanah Arceneaux, Director of Pre-Service and Financial Clearance, Ochsner
Amelia Ecker, Pre-Service Manager, Ochsner Health
Dominque Perrier, MHA, Head of Pre-Service, Ochsner Health
Jasmyne Ray (Moderator), Revenue Cycle Editor, HealthLeaders
Eric Sulivant
Solution Strategist
Waystar
Heather S. Dunn, MBA, CHFP, CRCR
Vice President and Chief Revenue Cycle Officer, Revenue Cycle Services Department of Finance
Vanderbilt University Medical Center
Sarah Hartwig, MBA, MSHS
Patient Access Officer
Avera Health
Jasmyne Ray (Moderator),
Revenue Cycle Editor
HealthLeaders
Amanda Norris (Moderator)
Associate Content Manager
HealthLeaders
Brandon Burnett
VP of Revenue Cycle
Community Health Systems
John Zabrowski, SVP
Chief Financial Officer, Chief Strategy Officer
VHC Health
Melissa Woods, AVP
Revenue Cycle
Ochsner Health
Amelia Ecker
Manager, Financial Clearance
Ochsner Health
Dominque Perrier, MHA
Manager, Preservice
Ochsner Health