Mitigate Labor Shortage with RCM Services

Many hospitals and healthcare providers struggle to focus on the patient experience and customer service because of competing priorities: value-based care; clinical, quality and safety initiatives; mergers and acquisitions; integrating employed physicians; software conversions and migrations; and supply management.

C-suite executives and leaders responsible for the patient experience are overburdened. Staff members often wear too many hats, leaving customer service and, in particular, call center service, to suffer.

In this whitepaper, learn more about 10 signs that it may be time to outsource your hospital call center, including:

  • A decrease in patient satisfaction scores
  • Lack of awareness regarding revenue loss from patient leakage
  • Excess stress and unbalanced workloads placed upon your providers
  • And more!
Sponsored by: