AGENDA OVERVIEW

 

 

Improving Nursing Home Surveying

 

Presented by: Healthleaders 

 

11:10 AM - 12:10 PM EDT

 

Session Overview:

 

Not implementing surveys of resident and family satisfaction and experience in nursing homes prevents nursing home residents and families from providing feedback about their care experiences, according to The National Imperative to Improve Nursing Home Quality: Honoring Our Commitment to Residents, Families, and Staff (2022)

Lack of surveys also disadvantages nursing homes by not having consumer reports of their experiences to improve services and care delivery. While many nursing home administrators report using resident satisfaction surveys, and satisfaction information is reported as being useful, the surveys being used vary widely and may not be adequately validated.

Speakers:

 

Tim Francka
Administrative Director of Long-Term Care-East | Administrator
Citizens Memorial Health Care Foundation | Parkview Health Care Facility

 

Heather TerHark-Monreal
VP of Ancillary Services
VIVAGE Senior Living

 

 

 

 

Creating a Culture of Care to Recruit, Engage, and Retain Staff

 

Presented by: Healthleaders 

12:15 PM - 1:15 PM EDT

 

Session Overview:

 

Turnover rates in long-term care range from 55% to 75% for nurses and aides and sometimes more than 100% for aides alone, so it’s not surprising that retaining good workers can be one of the most challenging parts of running a skilled nursing facility.

Create a culture of care in your agency by providing fair compensation, taking steps to improve job satisfaction, warding off burnout, broadening career paths, and providing training over and above minimum standards. Such a culture can attract, engage, strengthen, and keep new talent.

 

Speakers:

 

Rosie Benbow
Owner, MDS Consultant
Leading Transitions Post Acute

 

Andrew Loomis SPHR, SCP
Vice President, Human Resources
Avamere Skilled Advisors

 

Matthew McGinty
Chief Revenue Officer
IntelyCare