Case Study: Mount Sinai Doctors

How Mount Sinai Doctors Increased Patient Self-Pay By 23%

Increasing cash collections and managing patient self-pay is a challenge for all healthcare systems. Traditional payment and collections methods can be a burden for both the Provider and the Patient. While these traditional methods have always been a pain point, the pandemic exaggerated the need to find a way to keep revenue coming into the organization.

In 2019 Mount Sinai Doctor’s Faculty Practice turned to a text messaging-based approach to delivering both patient statements and the ability to pay those bills directly with no additional app to download or portal to log into.

This case study reflects on the challenges the organization faced, the technology they implemented, and the success they have found with utilizing this new-age approach.

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