3 COVID Revenue Cycle Permanent Shifts


Healthcare revenue cycle executives tell how COVID-19 has changed how they manage staff and operations.


An independent HealthLeaders report supported by Optum360, Flywire, CarePayment, TruBridge.


Revenue cycle leaders have responded to the challenge of the COVID19 crisis by quickly revamping long-standing processes that were based on a traditional, brick-and-mortar clinical experience. Now as the industry starts to ramp up volume once again, executives are testing the permanency of these changes, while also dealing with a new reality as healthcare systems face downward financial pressure.


In May, more than 30 executives participated in the HealthLeaders Revenue Cycle Web Exchange in which they shared their learnings from managing teams and operations during the coronavirus emergency. The adjustments they’ve made during this time are expected to last way beyond the pandemic.


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