AccessOne Survey Report: Providing the Patient Financial Experience Consumers Crave

When it comes to paying for healthcare costs, consumers want three things: affordable monthly payment options (60%), clear communication (58%), and transparency around out-of-pocket costs (55%), according to a recent survey of 1,000 consumers commissioned by AccessOne.

Key findings from the survey include the following:
  • More than half (57%) of consumers are concerned about their ability to pay a medical bill of $1,000 or less.
  • Sixty-two percent want to discuss a payment plan or financing options prior to a procedure.
  • More than half of consumers (58%) delayed medical care to avoid a healthcare bill—and one-in-three have done so in the past year.
  • Consumers continue to shop around for care to get the most value for their healthcare dollar. Seventy-one percent of respondents would shop around for care, and 36% already have.
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